Terms & Conditions
Effective Date: 01/04/2024
1. General
1.1 These Terms and Conditions (“Terms”) govern all courier and delivery services (“Services”) provided by Cornwall Couriers Ltd (“we”, “us”, “our”).
1.2 By placing a booking with us, you (“you”, “the customer”) agree to be bound by these Terms.
1.3 We reserve the right to update these Terms at any time. The most recent version will be available on our website. It is your responsibility to review the Terms before booking a service.
1.4 These Terms take precedence over any verbal agreements unless explicitly agreed upon in writing.
2. Booking and Payment
2.1 All bookings must be confirmed via email or through our official online booking system.
2.2 Prices are quoted based on the information provided at the time of enquiry. Any changes to addresses, times, package sizes or weight may incur additional charges.
2.3 Unless otherwise agreed in writing, full payment is required prior to dispatch.
2.4 Account holders must pay invoices within the agreed terms. Late payments may incur charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
2.5 VAT (where applicable) will be charged at the prevailing rate.
2.6 Unpaid invoices may be referred to a debt recovery agency and subject to additional costs.
2.7 High-value bookings may require a 50% deposit in advance.
3. Collection and Delivery
3.1 The customer must ensure that goods are ready at the agreed time and location. Waiting time exceeding 30 minutes may result in additional charges.
3.2 While we aim to meet all delivery times, we are not liable for delays caused by traffic, weather, road closures, accidents, or other unforeseen events.
3.3 If the recipient is unavailable at the delivery location, we will attempt contact. If unsuccessful, re-delivery or return charges may apply.
3.4 Any additional stops or diversions requested after dispatch will be chargeable.
3.5 The recipient must inspect the consignment upon delivery. By signing the delivery note, the recipient confirms the items were received in good condition. If there is any visible damage, we must be notified immediately—preferably on the same day. Delayed claims may be rejected.
3.6 If the customer requests a “no-contact delivery” (delivery without a signature), Cornwall Couriers Ltd will not accept liability for any loss or damage following delivery.
3.7 Drivers are entitled to request the recipient to inspect the goods before signing. If any damage is suspected, this must be noted on the delivery document.
3.8 If access is restricted or unsuitable for our vehicle, delivery will be made to the nearest safe location.
4. Handling and Liability
4.1 We will handle all items with reasonable care. However, we are not liable for damage caused by inadequate packaging.
4.2 The customer is responsible for ensuring items are securely and appropriately packed for transport.
4.3 We are not liable for loss, damage, or delays due to circumstances beyond our control.
4.4 Customers sending fragile or high-value items are advised to arrange their own insurance. We only provide additional cover when requested and agreed in writing.
4.5 We reserve the right to refuse collection of poorly packaged or hazardous items.
4.6 We are not liable for damage caused by temperature, humidity, or atmospheric changes during transit.
5. Prohibited and Restricted Items
5.1 We do not carry:
- Explosives, flammables, or hazardous chemicals
- Perishable foods or biological materials
- Illegal, counterfeit, or controlled items
- Animals, cash, weapons.
5.2 If restricted or prohibited items are found, we reserve the right to:
- Refuse transportation
- Return the goods at the customer’s expense
- Notify the appropriate authorities
- Charge an administrative fee of £100
6. Cancellations and Refunds
6.1 Cancellations made at least 24 hours before the scheduled collection time will not incur charges.
6.2 Cancellations made less than 24 hours in advance may incur a 50% charge. If the driver has already been dispatched, full charges may apply.
6.3 Refunds (if applicable) will be processed within 7–10 working days. Transaction fees are non-refundable.
6.4 Promotional discounts do not apply to cancelled services.
7. Customer Responsibilities
7.1 The customer must provide accurate and complete collection and delivery details. We are not liable for failed deliveries due to incorrect information.
7.2 If additional equipment (e.g. forklift, tail-lift van, extra personnel) is required, this must be disclosed at the time of booking. Additional charges may apply if not prearranged.
7.3 Waiting time exceeding 30 minutes at collection or delivery may result in a charge of £20 per additional hour.
7.4 The customer must notify us of any height, weight, or access restrictions at collection or delivery sites.
7.5 If collection or delivery is handled by a third party, they must be authorised and briefed by the customer. We are not liable for issues caused by third-party handovers.
8. Liability and Claims
8.1 Our liability for any loss or damage is limited to the basic level of cover, unless additional insurance is arranged in writing.
8.2 Claims must be submitted in writing within 24 hours of delivery.
8.3 Claims must include clear and dated photographic evidence. Photos should include the outer packaging, damaged item(s), and any visible signs of mishandling. Claims without supporting evidence may be rejected.
8.4 Do not discard packaging or damaged items before they are assessed. Items may be subject to inspection.
8.5 We are not liable for consequential losses such as loss of profit, business interruption, or reputational damage.
8.6 Claims will be acknowledged within 2 business days and responded to within 7 business days.
9. Force Majeure
9.1 We are not liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to:
- Extreme weather
- Traffic disruption, accidents, or road closures
- Strikes, protests, or civil unrest
- War, terrorism, or natural disasters
- Government restrictions or legal changes
9.2 Services may be paused, delayed, or rescheduled during such events without liability or compensation.
10. Governing Law and Jurisdiction
10.1 These Terms shall be governed and interpreted in accordance with the laws of England and Wales.
10.2 Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10.3 If any part of these Terms is found to be invalid or unenforceable, the remaining sections shall remain in full effect.
10.4 Both parties agree to attempt to resolve any dispute amicably before commencing legal action.
11. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
Cornwall Couriers Ltd
📍 Camborne, Cornwall, TR14 8GW, United Kingdom
📞 Phone: 01209 255224
📧 Email: info@cornwallcouriers.co.uk
🌐 Website: www.cornwallcouriers.co.uk
🕒 Office Hours: Open 24 hours, 7 days a week
🏢 Company Registration Number: 14202355