Privacy Policy – GDPR Compliance

Cornwall Couriers Ltd  Effective Date: 01.04.2025

1. Introduction

Cornwall Couriers Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection laws.

This policy explains how we collect, use, store, and protect your personal information when you interact with us or use our courier services.

2. Who We Are

  • Business Name: Cornwall Couriers Ltd
  • Company Number: 14202355
  • Email: info@cornwallcouriers.co.uk
  • Phone: 01209 255224
  • Website: www.cornwallcouriers.co.uk

3. What Personal Data We Collect

We may collect the following types of personal data when you use our services or contact us:

  • Full name
  • Address (pickup/delivery)
  • Email address
  • Phone number
  • Company name (if applicable)
  • Payment and billing details
  • Delivery instructions or notes
  • Tracking and delivery status
  • Proof of delivery (e.g., signatures, photo evidence)

4. How We Collect Personal Data

We collect personal data through:

  • Online contact forms
  • Booking requests or quotations
  • Phone, email or messaging communications
  • Deliveries and collections (via our drivers or third-party platforms)
  • Courier Exchange or other logistics platforms

5. Legal Basis for Processing

We process personal data based on:

  • Contractual necessity: to provide courier services or respond to your enquiries
  • Legal obligation: to comply with tax, fraud prevention, and transport regulations
  • Legitimate interests: to operate and improve our business and customer experience
  • Consent: where required, for marketing communications (you can withdraw anytime)

6. How We Use Your Data

Your personal information is used to:

  • Process and fulfil delivery bookings
  • Provide updates, tracking, and customer support
  • Generate invoices and payment confirmations
  • Comply with legal and insurance obligations
  • Improve our services and delivery performance
  • Maintain delivery records (including photo evidence and signed PODs)

7. Data Sharing and Third Parties

We may share data with trusted third parties only when necessary to provide our services:

  • Courier Exchange and similar logistics platforms
  • Subcontracted drivers or delivery partners
  • Payment processors (e.g., Stripe, PayPal, banks)
  • IT and software service providers (e.g., email, cloud storage)
  • Legal and regulatory authorities (if required by law)

All third parties are bound by data protection agreements to ensure confidentiality and compliance.

8. Data Retention

We retain personal data only as long as necessary for:

  • Delivering services
  • Financial and legal recordkeeping (usually 6 years)
  • Insurance and dispute resolution
  • Improving future customer service

Once the retention period expires, data is securely deleted or anonymised.

9. Data Security

We take appropriate technical and organisational measures to protect your data, including:

  • Encrypted storage and secure servers
  • Restricted access to personal data
  • Password protection and two-factor authentication
  • Secure destruction of outdated records

10. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion (where legally applicable)
  • Restrict or object to data processing
  • Data portability – receive your data in a machine-readable format
  • Withdraw consent at any time (if we rely on it)

To exercise your rights, contact us at info@cornwallcouriers.co.uk.

11. Cookies and Website Use

Our website may use cookies to enhance your browsing experience and track service enquiries. Please refer to our Cookie Policy for more information.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in laws or services. The latest version will always be available on our website.

13. Contact and Complaints

If you have any questions about this policy or wish to make a complaint, contact:

Data Protection Officer
 Cornwall Couriers Ltd
 7 Drop Stamp Road, Camborne, TR14 8GW
 Email: info@cornwallcouriers.co.uk
 Phone: 01209 255224

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
 www.ico.org.uk