Courier questions.
Clear, practical answers.

Start with Get a quote and provide both postcodes, a goods description, the number of pieces, packaged dimensions, total weight and timing. For international shipments, several stops or unusual handling, email the complete requirements together. The price guide helps with initial planning; the actual consignment needs a reviewed quote.

The website estimate illustrates transport for a simple UK mainland road journey using your entered mileage, service and vehicle category. Personal is selected by default and shows one transport price including VAT. Choose Business to see the same estimate before VAT, marked + VAT. Extras are excluded as explained beside the estimate. A firm quote follows review of the real route, goods, timing and handling, with the applicable VAT, charges and conditions confirmed. An estimate does not reserve a vehicle or establish the final price.

For a direct booking, a quote, booking request or payment is not itself Booking Confirmation. We confirm separately after reviewing the details, verifying any required payment or approved account terms and securing suitable transport. An expressly authorised marketplace or other agreed acceptance channel may have a different process; a contract already accepted through that channel is not made provisional by our internal confirmation steps. Check the agreed route, goods, timing, service and price before relying on the arrangement.

Follow the amount, payment instructions and deadline agreed for your delivery and shown on your quotation, payment request or invoice. If advance payment is required for a direct booking, follow that request before relying on our Booking Confirmation. Approved trade accounts use their separately agreed terms. If instructions are missing or unclear, contact us before paying. For direct bookings, an estimate or payment alone is not Booking Confirmation; an expressly authorised marketplace or other agreed acceptance channel may have a different process.

Tell us where the goods are, when the complete load will be packed and ready, and the latest acceptable delivery time. Collection depends on the route and suitable transport being available. Include the recipient’s receiving hours for urgent work, and wait for the actual collection arrangements to be confirmed.

Yes. Give the exact appointment, correct receiving entrance and a contact who can accept the goods. Dedicated and Premium allow requested dates and times for review. Standard uses flexible, operator-selected days, so a fixed appointment needs review for Premium or Dedicated. Fixed appointments are outside Economy. Make clear whether the deadline means arrival at the gate or completed unloading and handover.

Yes, by prior arrangement. Send the required date, time, route and receiving arrangements so availability and any additional charge can be reviewed. Selecting a service or using the estimate does not confirm out-of-hours transport. For Standard and Economy, an exceptional arrangement does not automatically extend the agreed whole-job deadline.

Email the booking reference and the exact change, including any revised address, goods, measurements or deadline. Changes may affect the vehicle, timing or price, so obtain confirmation of the revised plan. If an active collection or delivery needs immediate attention, use the booking-support telephone contact. Do not create a second quote merely to amend the existing booking.

Contact booking support promptly with your reference and ask for the cancellation to be confirmed. Whether charges apply depends on the agreed terms and the arrangements already made for that booking. Do not assume that deleting a calendar entry, replying to an old estimate or not having the goods ready cancels the transport.

These are four ways to plan a UK road delivery. Dedicated provides an exclusive vehicle; Premium can combine compatible consignments while keeping the same planned driver and vehicle. Standard and Economy use flexible operator-selected dates, with shared transport and possible transfers. The goods, timing and handling must suit the option. International and ferry transport arrangements are agreed individually.

Both plan the same driver and vehicle throughout, without planned depot or hub transfers, and allow you to request dates for confirmation. Dedicated is exclusive to your consignment. Premium may carry compatible goods from another customer. If exclusivity is essential, say so explicitly rather than assuming that a direct journey means an empty vehicle apart from your goods.

Standard is for suitable goods when both collection and delivery days can be flexible. We plan the complete movement within up to five working days from the agreed goods-ready start. Shared transport and transfers are possible. Fixed appointments, urgent requirements, extra stops and additional handling need review before the service and price are confirmed.

Economy is for a simple, non-urgent consignment suitable for the Small Van or Midi Van SWB category: no more than 50 kg in total, including packaging, and no packed edge over 100 cm on any item. It requires flexible dates, shared transport and possible transfers within seven working days for collection and delivery together. Urgent or fixed-time work, two-person handling and required specialist equipment are outside its normal scope. These limits do not establish that a person can safely lift an item.

For Standard and Economy, Day 1 is the next working day after the agreed goods-ready date. The allowance covers collection and delivery together, not a separate period for each. Working days are Monday to Friday, excluding the applicable UK bank holidays. We confirm the latest delivery date before booking and give each collection or delivery contact at least one working day’s notice; shorter notice needs that contact’s agreement. Notice alone cannot change an already agreed date or window.

Same-day describes the timing you need. We also need to know whether the vehicle must be exclusive, whether planned transfers are acceptable and what handling the goods require. Use the Service Finder or send the route, ready time and delivery deadline. Feasibility and availability are reviewed before any same-day collection or delivery is confirmed.

Start with the Service Finder and answer from what you know. Unknown measurements, a specialist item or an unclear deadline may lead to individual review. Its result is a discussion starting point, not a booking or acceptance decision. Send a goods description, both postcodes and your timing constraints if you need help narrowing the options.

Yes. We arrange deliveries from Cornwall to other UK destinations, collections elsewhere for delivery into Cornwall and UK-wide journeys. European and worldwide shipments can also be reviewed. Give both ends of the route rather than only the destination, together with the goods and any deadline.

Yes. The map shows examples for exploring coverage, not every address we can consider. Use the actual collection and delivery postcodes in your enquiry. A missing map label does not mean we cannot serve the route; the individual journey, goods and access still need to be checked.

Send the precise collection and delivery addresses, the goods and any receiving deadline. Island, ferry and Northern Ireland journeys need individual route and crossing arrangements. Tell us about any onward handover or transport already organised. The mainland mileage estimate does not include a complete ferry or island plan.

Email both countries and postcodes, a clear goods description, the number of pieces, packaged dimensions, weights, declared value and preferred dates. Say whether the movement is a sale, return, repair or temporary shipment. We review the route, service and relevant paperwork; ask what clearance and other charges are included before agreeing the booking. International handling and timing are confirmed individually.

Yes, these can be considered from small documents and parcels through to bulky goods and pallets. Suitability depends on the complete packaged load, its weight, route and handling. Describe the actual contents and any restrictions rather than relying on a label such as parcel or pallet. Specialist, restricted or unusual goods need acceptance review, and some items cannot be carried.

No. It compares your entered goods with category guide dimensions and payload. For identical items it checks a simple arrangement without stacking; mixed loads need individual planning. The actual vehicle’s usable space, door openings, wheel arches, load restraint, access and equipment still need to be confirmed. A suggested category does not reserve a vehicle.

Measure each complete item after packaging: length, width and height, including any crate, pallet or overhang. Give the gross weight and the number of pieces. Tell us if an item must remain upright, cannot be stacked or has a fragile surface. For the Vehicle Finder, weight is per item and quantity is the number of identical packed items.

Please provide an item list instead. An average can hide a long, heavy or awkward piece, and total volume does not prove that different shapes fit together. Give each type of item its own packaged dimensions, weight and quantity. Include stacking restrictions and identify which pieces move between which stops on a multi-stop journey.

Do not assume that a category name confirms equipment availability or suitability for your load. State the equipment needed at each address. The actual lift platform, safe working load, combined weight being lifted and ground conditions need checking separately from the vehicle payload. Include the weight of any handling equipment that must travel on the lift.

The four UK road options include basic, safe assistance from one driver for packed goods at an easily accessible ground-floor entrance, without stairs or a long carry. Waiting, loading and unloading share the selected service’s included stop-time allowance. Intensive work, additional people or specialist equipment need prior review and an agreed plan. International assistance is confirmed individually.

Explain the floors, carry distance, doorway and stair dimensions, stopping place and the goods’ size and weight. Photographs can help clarify the route from the vehicle to the handover point. Additional handling and any extra person must be arranged beforehand; selecting a larger vehicle does not provide a two-person crew or confirm safe access.

Use packaging suited to the goods’ weight, shape and fragility, with vulnerable surfaces protected and loose parts secured. Include all packaging in your measurements and keep labels clear. Pallets should be stable on a suitable base. Discuss unpackaged, overhanging or unusual goods before booking, and use the preparation guide to check readiness at both addresses.

Describe the item, its value, packaging, permitted orientation and any special handling or no-transfer requirement before booking. Photographs can help explain the goods and their protection. We need to confirm suitability and the relevant liability and insurance arrangements for that consignment. A Fragile label alone does not establish specialist handling or cover.

Contact booking support as soon as you know, using the booking reference. Give the new ready time or receiving restriction and confirm whether the original delivery deadline still applies. Waiting, a failed handover or a revised movement may affect the plan and price. Do not assume the driver can wait indefinitely or leave the goods somewhere else without agreement.

Yes. Use the trade account form to describe your company, usual goods, routes and delivery frequency. It prepares an email for you to review and send; completing the form alone does not send an application or open an account. Applications are reviewed individually, with any invoicing facilities and payment terms agreed before use. Request a separate quote for an actual delivery.

Send the stops in order, the goods changing hands at each address and any receiving windows. Dedicated, Premium and Standard extra stops need route and price review. Economy normally has one collection and one delivery; extra addresses require an individual exception, with its usual goods limits and deadline still applying. The vehicle must suit the load carried at every stage.

Yes, send the outward and return requirements together. Include both sets of addresses and dates, what will travel in each direction and when the returning goods will be packed and accessible. A return journey is not automatically included in the outward price or covered by its receiving appointment; the complete arrangement needs confirmation.

Share your usual routes, frequency, typical goods, packaged sizes, receiving arrangements and any predictable busy periods. Mention what changes from job to job. We can discuss a practical service and quoting process, with availability, pricing and any account facilities agreed individually. Regular work does not automatically establish a fixed rate, reserved capacity or credit terms.

The approved v1.7 Terms set out UK goods-liability limits for Business Customers of £10,000 for Dedicated and Premium, £500 for Standard and £100 for Economy, for all goods under one Booking / Consignment. They do not apply to Consumers and are not insurance-cover amounts. A higher limit up to £50,000 requires individual review and express written acceptance before booking. Approval alone does not make the Terms effective: check their publication status on the Terms page and confirm the applicable Terms before booking. Existing bookings keep their agreed terms.

No. Declared value helps us assess the shipment but does not itself increase cover or guarantee payment of a claim. The goods, packaging, route, handling, applicable terms and exclusions matter. Insurance and a contractual liability limit are different; check both before accepting the quote.

Raise it before booking and provide the goods description, full value, packaging and handling details. A higher Business Customer liability limit needs individual review and express written acceptance, including any charge and conditions. Any separate cargo insurance is a different arrangement requiring its own written evidence. A request or declared value alone activates neither. If the value exceeds the applicable Business Customer limit, a suitable written arrangement is needed before acceptance. Consumers are not capped by the fixed business tiers or Declared Value.