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Courier services.
Built around your delivery.

From an envelope to pallets and larger goods. Explore your delivery type, find a service or compare how your goods can travel.

Explore your delivery

What would you like
to move?

Find your goods or destination. Each service page explains what to prepare and how to take the next step.

Dedicated, Premium, Standard and Economy describe how your goods travel. The pages above describe your goods, timing or destination.

Explore business sectors
Choose around your needs

Find your service.

A few choices about your goods, timing and handling shape your guide. Nothing is sent or booked.

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Your delivery priorities
01 What is travelling?
02 When is it needed?

Flexible allowances cover collection and delivery together. We plan both days; requested dates still need confirmation.

03 How should it travel?
04 Vehicle & optional details

A preference, not a confirmed fit. Check your size and weight in the Vehicle Guide.

Goods details (optional)

Optional for a general guide. Leave unknown figures blank. Economy needs the total packed weight and longest packed edge.

The complete consignment, including all items, packaging and pallets.

The longest single edge of any item in the complete packed load.

For all goods together. A declared value does not confirm insurance cover.

Help or equipment needed

No contact details needed. Nothing is sent or booked.

Four ways to travel

The right balance of
timing, space and price.

Dedicated, Premium, Standard and Economy describe how your goods travel. Same-day, pallet and document delivery describe the timing or the consignment. We match both parts to your requirements.

Published Terms. Effective 10 October 2026 at 10:01 BST (UK time). Existing bookings keep their agreed terms. Read Schedule A and the full v1.7 Terms.

These options describe UK road deliveries. International and ferry journeys have individually agreed transport methods, timings and conditions.

Dedicated

A vehicle exclusively for your goods.

Collection & delivery
Your preferred dates and timesSubject to booking confirmation.
Vehicle use
Exclusively for your goods
Driver & transfers
Same planned driver and vehicleNo planned depot or hub transfers.
Included stop time
30 minutes at each stopFor waiting, loading and unloading together.
Goods & vehicle size
Vehicle matched to your loadSubject to size, payload and access.
Additional addresses
Extra stops can be requestedRoute, timing and any extra charge agreed first.
Business goods liability
Up to £10,000 per Booking / ConsignmentUp to £50,000 only by prior express written acceptance.

These fixed limits do not apply to Consumers and are not insurance-cover amounts. Liability explained

Dedicated: what’s included

Choose Dedicated when your consignment needs its own vehicle. No other customers' goods are carried, with the same driver and vehicle and no planned depot transfers.

  • Exclusive vehicle for your consignment
  • Your preferred dates and times, subject to confirmation
  • Same driver and vehicle; no planned transfers

v1.7 Business Customer goods-liability limit: £10,000 for all goods under one Booking / Consignment. A higher limit up to £50,000 requires prior express written acceptance after individual review.

Vehicle and custody
Exclusive to your consignment. The same driver and vehicle are planned throughout, without depot or hub transfers.
Collection and delivery
Preferred collection and delivery dates are reviewed and confirmed for your booking.
Included stop time
30 minutes at each collection or delivery stop, shared between waiting, loading and unloading. This is one combined allowance, not a separate allowance for each activity.
Basic driver assistance
Basic, safe assistance from one driver is included for loading, unloading and handing over packaged goods at an easily accessible ground-floor entrance. Stairs, long carries, additional people and specialist equipment need prior review and an agreed price.
Additional stops
Additional collection or delivery stops can be requested. We review the complete route, timing, goods and any extra charge before booking.

Premium

Your timing. A carefully planned journey.

Collection & delivery
Your preferred dates and timesSubject to booking confirmation.
Vehicle use
Compatible goods may share
Driver & transfers
Same planned driver and vehicleNo planned depot or hub transfers.
Included stop time
30 minutes at each stopFor waiting, loading and unloading together.
Goods & vehicle size
Vehicle matched to your loadSubject to size, payload and access.
Additional addresses
Extra stops can be requestedRoute, timing and any extra charge agreed first.
Business goods liability
Up to £10,000 per Booking / ConsignmentUp to £50,000 only by prior express written acceptance.

These fixed limits do not apply to Consumers and are not insurance-cover amounts. Liability explained

Premium: what’s included

Request your preferred collection and delivery dates, with the same driver and vehicle and no planned depot transfers. Compatible goods from another customer may travel alongside yours.

  • Compatible shared loads may travel together
  • Your preferred dates and times, subject to confirmation
  • Same driver and vehicle; no planned transfers

v1.7 Business Customer goods-liability limit: £10,000 for all goods under one Booking / Consignment. A higher limit up to £50,000 requires prior express written acceptance after individual review.

Vehicle and custody
Compatible consignments may share the vehicle. The same driver and vehicle are planned throughout, without depot or hub transfers.
Collection and delivery
Preferred collection and delivery dates are reviewed and confirmed for your booking. Premium does not provide an exclusive vehicle.
Included stop time
30 minutes at each collection or delivery stop, shared between waiting, loading and unloading. This is one combined allowance, not a separate allowance for each activity.
Basic driver assistance
Basic, safe assistance from one driver is included for loading, unloading and handing over packaged goods at an easily accessible ground-floor entrance. Stairs, long carries, additional people and specialist equipment need prior review and an agreed price.
Additional stops
Additional collection or delivery stops can be requested. We review the complete route, timing, goods and any extra charge before booking.

Standard

More flexibility. A planned delivery.

Collection & delivery
Within 5 working days in totalWe plan both days; counted from the agreed goods-ready start.
Vehicle use
Shared transport possible
Driver & transfers
Transfers and vehicle changes possibleNo exclusive vehicle or direct-drive commitment.
Included stop time
15 minutes at each stopFor waiting, loading and unloading together.
Goods & vehicle size
Vehicle matched to your loadSubject to size, payload and access.
Additional addresses
Extra stops can be requestedRoute, timing and any extra charge agreed first.
Business goods liability
Up to £500 per Booking / ConsignmentSubject to proved loss and the applicable Terms.

These fixed limits do not apply to Consumers and are not insurance-cover amounts. Liability explained

Standard: what’s included

A planned option when the collection and delivery days can be flexible. We select both days within a combined allowance of up to five working days from the agreed goods-ready start.

  • Collection and delivery within five working days in total
  • We plan the dates; shared transport and transfers are possible
  • For suitable goods and routes confirmed in advance

v1.7 Business Customer goods-liability limit: £500 for all goods under one Booking / Consignment.

Vehicle and custody
Shared transport is possible, with changes of driver or vehicle and planned transfers.
Collection and delivery
We select collection and delivery days within five working days in total. Shared transport and transfers are possible; fixed appointments need review for Premium or Dedicated.
Notice and working days
We give each collection or delivery contact at least one working day's notice of the planned day. Shorter notice needs that contact's agreement and does not extend the agreed delivery deadline. For Standard and Economy, the allowance covers collection and delivery together. Day 1 is the next working day after the agreed goods-ready date. Working days are Monday to Friday, excluding the applicable UK bank holidays. We confirm the latest delivery date before booking.
Included stop time
15 minutes at each collection or delivery stop, shared between waiting, loading and unloading. This is one combined allowance, not a separate allowance for each activity.
Basic driver assistance
Basic, safe assistance from one driver is included for loading, unloading and handing over packaged goods at an easily accessible ground-floor entrance. Stairs, long carries, additional people and specialist equipment need prior review and an agreed price.
Additional stops
Additional collection or delivery stops can be requested. We review the complete route, timing, goods and any extra charge before booking.

Economy

Small goods. Flexible dates.

Collection & delivery
Within 7 working days in totalWe plan both days; counted from the agreed goods-ready start.
Vehicle use
Shared transport possible
Driver & transfers
Transfers and vehicle changes possibleNo exclusive vehicle or direct-drive commitment.
Included stop time
10 minutes at each stopFor waiting, loading and unloading together.
Goods & vehicle size
Up to 50 kg total · 100 cm max edgeSmall Van or Midi Van SWB; simple, non-urgent goods.
Additional addresses
Individual approval neededRoute, timing and any extra charge agreed first.
Business goods liability
Up to £100 per Booking / ConsignmentSubject to proved loss and the applicable Terms.

These fixed limits do not apply to Consumers and are not insurance-cover amounts. Liability explained

Economy: what’s included

For simple, non-urgent consignments up to 50 kg in total, with no packed item longer than 100 cm on any edge. We select collection and delivery days within seven working days in total.

  • Up to 50 kg total; maximum packed edge 100 cm per item
  • Collection and delivery within seven working days in total
  • Shared transport and possible transfers; flexible dates required

v1.7 Business Customer goods-liability limit: £100 for all goods under one Booking / Consignment.

Vehicle and custody
Shared transport is possible, with changes of driver or vehicle and planned transfers.
Suitable goods
No more than 50 kg in total, including packaging. No packed item has an edge longer than 100 cm. A simple load suitable for the Small Van or Midi Van SWB category. No urgent deadline, fixed appointment, two-person handling or specialist equipment.
Collection and delivery
We select collection and delivery days within seven working days in total. Shared transport and transfers are possible; urgent work and fixed appointments are outside this option.
Notice and working days
We give each collection or delivery contact at least one working day's notice of the planned day. Shorter notice needs that contact's agreement and does not extend the agreed delivery deadline. For Standard and Economy, the allowance covers collection and delivery together. Day 1 is the next working day after the agreed goods-ready date. Working days are Monday to Friday, excluding the applicable UK bank holidays. We confirm the latest delivery date before booking.
Included stop time
10 minutes at each collection or delivery stop, shared between waiting, loading and unloading. This is one combined allowance, not a separate allowance for each activity.
Basic driver assistance
Basic, safe assistance from one driver is included for loading, unloading and handing over packaged goods at an easily accessible ground-floor entrance. Stairs, long carries, additional people and specialist equipment need prior review and an agreed price.
Additional stops
One collection and one delivery are usual. Additional addresses need individual approval and pricing; the normal Economy size and weight limits still apply.

Delivery evidence & updates

Agree POD, recipient and contact requirements. Live GPS tracking is not automatic.

Weekends & special timing

By prior agreement, subject to availability and the confirmed price.

Changes to your booking

Address and date changes need office confirmation. The route and price may change.

One clear delivery window.

For Standard and Economy, the allowance covers collection and delivery together. Day 1 is the next working day after the agreed goods-ready date. Working days are Monday to Friday, excluding the applicable UK bank holidays. We confirm the latest delivery date before booking.

We give each collection or delivery contact at least one working day's notice of the planned day. Shorter notice needs that contact's agreement and does not extend the agreed delivery deadline.

The handover matters too.

Basic, safe assistance from one driver is included for loading, unloading and handing over packaged goods at an easily accessible ground-floor entrance. Stairs, long carries, additional people and specialist equipment need prior review and an agreed price.

Tell us about the goods and their value before booking. The applicable contractual liability and any separate insurance arrangements must be explained for your consignment; one does not establish the other.

Standard and Economy are normally planned for Monday–Friday, 08:00–18:00 UK time, excluding applicable bank holidays. Urgent, evening, weekend and other special arrangements need review before a price and service are confirmed.

The details, explained

Know what you’re choosing.

Open any topic for a plain-English explanation. If your requirement is unusual, send the details before booking.

Liability, declared value and insurance

The v1.7 UK goods-liability figures apply only to Business Customers, for all goods under one Booking / Consignment. They are not per item, stop or vehicle and are not shared with other customers. Compensation depends on proved loss and the applicable Terms. Consumers are not subject to these fixed tier limits or a Declared Value cap; applicable legal rights and remedies remain protected.

Dedicated and Premium may be considered for a higher limit up to £50,000. Individual review and express written acceptance before booking are required, including any charge. This is not an automatic upgrade, a promise that it will be available or an insurance product.

Declare the full goods value, packaging and handling needs before booking. If the value exceeds the applicable Business Customer limit, we must review a suitable written arrangement before accepting the booking. Declaring a value alone changes neither the limit nor cover. Freight-liability insurance supports liabilities the carrier may have; it is not all-risks goods insurance or a guaranteed claim payment. International and separate cargo-insurance arrangements require individual review. Read clauses 18–20 and confirm the applicable Terms before booking.

What does shared transport mean?

Other customers’ compatible goods may travel on the same journey. Premium keeps the same planned driver and vehicle without depot transfers. Standard and Economy can involve transfers or changes of driver and vehicle. Choose Dedicated when you need the vehicle exclusively for your own consignment.

How are the five and seven working days counted?

For Standard and Economy, the allowance covers collection and delivery together. Day 1 is the next working day after the agreed goods-ready date. Working days are Monday to Friday, excluding the applicable UK bank holidays. We confirm the latest delivery date before booking.

For example, if the agreed goods-ready date is a Monday and there are no applicable bank holidays, Day 1 is Tuesday. Standard Day 5 is the following Monday; Economy Day 7 is the following Wednesday. The deadline does not restart when collection takes place.

What happens if loading or unloading takes longer?

Your included allowance covers waiting, loading and unloading together at each stop. It starts when the driver has arrived, is ready and has notified the contact, no earlier than the agreed time or window. Delays caused by us are excluded. The v1.7 Schedule A rate for vans and Lutons is £12 including VAT per started 15 minutes above the allowance. Lorry and specialist rates require a written quotation. Consumer totals include applicable VAT. The quotation must explain any separately agreed handling allowance; the same work or time is not charged twice.

Can I request evenings, weekends or a fixed appointment?

Tell us the actual receiving window and whether it is essential. Dedicated and Premium allow you to request preferred dates and times, subject to confirmation. Standard and Economy use operator-selected days. Evening, weekend, bank-holiday and other exceptions require advance review of availability and price; Economy is not an automatic option for an urgent deadline or fixed appointment.

What delivery updates and evidence will I receive?

Agree the contact method and any proof-of-delivery requirements in your quote. If you need a signed handover, photograph or a particular recipient, tell us before booking. A progress update is not the same as live GPS tracking; ask us to confirm what is available for the chosen journey.

Can I change an address or reschedule?

Contact us as soon as your plans change. A change is agreed only after our office confirms the revised arrangements, including any effect on the route, timing or price. Do not assume a change is free or confirmed until we have accepted it in writing. Cancellation and rescheduling are different; check the applicable Terms and your Booking Confirmation.

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